Frequently Asked Questions
Everything you need to know about enhancing your living space with Lissaire.
What is the typical shipping timeframe for furniture items?
Standard shipping for small home decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on your furniture collections?
Yes, all Lissaire furniture pieces come with a comprehensive 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home textiles and rugs?
We accept returns on unused textiles and rugs within 30 days of delivery. Items must be in their original packaging and free from signs of use or pet hair to qualify for a full refund.
Are the materials used in your products sustainably sourced?
At Lissaire, we prioritize sustainability by partnering with FSC-certified wood suppliers and utilizing OEKO-TEX certified fabrics to ensure our products are safe for your home and the environment.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you provide assembly services for larger items?
Many of our larger pieces include optional white-glove delivery, which features professional assembly and packaging removal at the time of delivery for a small additional fee.